Enter into the text area and click Add to list.In the section Safe and blocked senders, select Safe senders.Click Options (at the top right) and select Junk e-Mail.Go to the Mail tab to change over to your inbox.But since everything is subject to change, please ultimately refer to your email provider’s help documents (and let us know) should the following instructions be incorrect. are instructions on how to whitelist emails for some email providers.To make sure our emails are delivered, add the following email addresses to your email whitelist or list of trusted contacts. If you have not received a reply from us, then please check your spam/junk/'promotional' folder, as some mail providers can mistakenly mark our emails as spam. Rest assured we will reply to you as soon as we can. Depending on the complexity of your request and our volume of support emails, replies can take up to 48 hours. Please remember that we are located in Germany and our customer support hours are Monday–Friday, 11 AM–6 PM Central European Time (CET). We try to reply to all emails as quickly as possible.
